Returns & Exchanges
Things don’t always go as planned, and we get that. If something’s wrong with your order — just reach out. We’ll sort it out quickly.
When you can return
- Manufacturing defect — issue with fabric, stitching, or hardware
- Item doesn’t match the order: wrong model, size, or color
- Damage during shipping — carrier’s damage report required
What you’ll need
- Item must be unused, in original condition
- All tags and original packaging intact
- Contact us within 14 days of receiving the order
- Photo or video of the defect required
How to start a return
- Call or message us on Viber: +38 (050) 337 00 77
- Describe the issue and send photos
- We’ll agree on the return method — Nova Poshta or pickup
- After inspection — replacement or full refund
If the style or color just didn’t work out — let us know anyway. We consider these cases individually and always try to find a solution.
Contact Us
- Tel/Viber/WhatsApp: +38 (050) 337 00 77, +38 (067) 336 00 77
- Working hours: Mon–Fri 9:00–18:00